Habit #5: Seek First To Understand, Then To Be Understood
The Habit of Mutual Understanding
People who seek first to understand, then to be understood try to completely understand another person before presenting their own point of view.
Habit 5 means balancing courage and consideration and expressing our views with clarity and respect.
Language of Habit #5
I listen carefully
I speak clearly
I am honest and kind
I don't judge
I se "I", not "you"
I listen with my eyes, ears, and heart